After digging a bit into the issue I reported in my previous post, I found out that this is not a bug of Sametime. The problem lies in my customer network topology. As in many other customers I work with, they have some servers on the intranet, and some others on the internet, in this specific case the Domino server that is the LDAP server is on an internal domain ( .lan ) while the Sametime server is on a public domain ( .it ).
This is not a problem for Sametime, all you need to do is use some “extra_host” settings in docker-compose.yml and it works
The problem is that the URL generated by Verse when people upload their pictures is https:// pointing to the Domino server and the Sametime proxy does not like self signed certificates. In fact if I manually change it to use http:// rather than https:// in the person document, then the user picture is displayed correctly
I do not believe I can have the Verse development team change the way they generate the URL and use http:// so with this kind of network topology I have to find a workaround, else the problem will remain.
Thanks to my friend Erik Schwalb from HCL, who got in touch with me and told me that in his setup, where all the servers are in public domains using proper certificates this works fine.
With the customer where I installed Sametime 12 we had an issue with Meetings using an Android device. From a Android phone a user could not join a meeting or create a new one. With iOS devices, this problem did not happen. We tested on Sametime 12.0.FP1 and Sametime 12.0.1
We opened a Case and in the end HCL Support found the solution, you have to add to the file .env this line
Business card photos must meet the following requirements: Photos must be less than 45K in size. Photos 10K or less are recommended. Photo file types .jpg and .gif are supported. Photos to be used in business card for mobile or web clients they must be in the format of a URL, such as hosted from a web server or HCL Connections Profiles server.
So the users for which I manually define the Photo URL field everything works fine
But for users who upload the picture from Verse the Photo URL is something like this
This type of URL cannot be read correctly by Sametime as an image and the result is that user’s picture are not displayed in Sametime, both in the clients and in the meetings
The only workaround I can think of is to disable the possibility for the users to change the image from Verse and use a proper URL that points to a web server ( I use the same Domino server that does LDAP ). This will cause probably some dissatisfaction for the users and some work for the Admins who have to collect the pictures and put them in a single place, but is the only way to avoid this problem as far as I know.
AS probably you know OpenNTF has a Discord server, that everyone can join, where there are several “channels” (I know that the term is not correct) in which people can talk about specific topics.
We have just added one, “#suggestion-box” where everyone is encouraged to go if they have any idea on what OpenNTF should do; as my colleague Jesse Gallagher writes “we’d like to use it to take suggestions for improvements to our organization: our procedures, activities, infrastructure, and so forth”
Upon suggestion from my friend Erik Schwalb of HCL, I upgraded to FP1 a Sametime12 server where I made some branding customization.
Contrary to what I wrote in my previous post not ALL customizations are kept.
If you made some branding, you will lose it. The directory /sametime-config will be deleted and replaced by a new one, so all the custom branding files in /sametime-config/web/branding will be gone.
Also, not all the settings in custom.env will be kept. If you applied branding adding, e.g. REACT_APP_PRODUCT_NAME=RoB ST Server REACT_APP_PRODUCT_LOGO=/images/branding/logo.jpg those settings will not be kept.
To check which settings are kept, look in install.sh, you will see that the upgrade maintains the default ones, e.g SAMETIME_PROXY_HOST=st.company.com.
If you enabled Let’s Encrypt support in .env you will lose it as well, since the Let’s Encrypt TLS cert in /sametime-config/web/acme-certs/ will be gone.
Again, check install.sh to see which settings are maintained in .env
So, the suggestion I have is to copy the sametime installation directory (you read my previous post, right?) and then after the upgrade copy back the /sametime-config directory and check the files custom.env .env and docker-compose.yml
Thanks a lot to Eric Schwalb for pointing me in this direction, since I didn’t applied customizations at my customer site, I did not notice that some settings are not kept.