“Official answers”

I often get a request from a customer if I can give them an “official answer” say, to a request if a feature is available or not. For example recently I had such a request whether something that was doable in iNotes was doable also in Verse.

Well, the answer is “not from me”

I am a HCL Ambassador, which is a privilege and an honor, and as HCL states clearly “HCL Ambassador is a distinction that HCL awards select members of the community that are both experts in their field and are passionate about sharing their HCL knowledge with others. Importantly they are not HCL employees, but their commitment to sharing their expertise has a huge impact on the HCL community.

This means that I, and the other Ambassadors, am not in the position of being able to give “official answers”. These must come from HCL. What I can do is test if that feature is working or not. But even if I find that it does, this is not absolutely an “official answer”.

What I told to my customer is that there are ways to get an official answer to a question, from HCL:

  • If you have a HCL Lab Advocate, then you should get in touch with him and ask; he/she will be able to escalate your request in HCL.
    (if you are wondering what a Lab Advocate is, then rush here https://www.hcltechsw.com/resources/client-advocacy and join the program. Is absolutely worth to do this.)
  • Ask the technical person in your region (they are called Technical Advisors) to check with Product Management. If you don’t know who he/she is, your HCL sales representative can help you.
  • Open a case with HCL Support, they will be able to give you an answer.

In case you were wondering, my customer request was about the possibility of accessing a shared calendar from Verse, and yes it works. But this is not an “official answer” 🙂

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