IBM Connections 5.5 fix installation – a moment of panic and how to solve it

I installed the required fixes (,,, ) in my Connections 5.5 installation.

After doing this, I log in to Connections and I see this

As you can imagine I had a moment of panic. Why on earth has the UI reverted back to 5.0 ?
Thanks to the excellent Charlie Price of IBM I found the solution: go in C:\IBM\WebSphere\AppServer\profiles\AppSrv01\temp and delete everything in there; clear your browser cache and at the next log in everything will be back to normal πŸ™‚

IBM Connections Docs 2.0 install guide
IBM Connections 5.5 install guide by Charlie Price


  1. Christoph Stoettner (Stoeps)
    7th January 2016 - 22:11

    Interesting, in 5.0 after applying a fix we had the same issue (reverting to 4.5 layout) multiple times, so still deleting temp needed. Thanks Roberto

  2. Hi Roberto πŸ™‚

    I had the same panic as you did I had missed one of the temp directories and once that was cleared it was solved.

    • Roberto Boccadoro
      22nd January 2016 - 13:52

      Hi Kevin
      for once is nice to be able to help you, I still owe you a lot πŸ™‚

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